> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bridgeful.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> How to reach the Bridgeful team for help with the app, billing, security or data requests.

The quickest way to get help is the assistant inside Bridgeful. Open it from the sparkle button in the corner of any page and ask your question. It answers from these docs and from your stores' sync data, and it can hand the conversation to our team whenever you want a person.

You can also email **[support@bridgeful.app](mailto:support@bridgeful.app)** and a real person will get back to you. You don't need an account, a login, or an active plan to contact us. We typically respond within one business day.

## What to include

You'll get a faster answer if your first message includes:

* Your store domains, for example `your-store.myshopify.com`, and which one is your main store
* What you expected to happen, and what happened instead
* The product, location or page it happened on
* Roughly when it happened, including your timezone if you can
* A screenshot or a screen recording if there's something visible on screen

## Answer it yourself first

> [card] [FAQs](https://docs.bridgeful.app/user-guide/faqs.md)
>
> Common questions about syncing, matching, plans and trials

> [card] [Getting started](https://docs.bridgeful.app/user-guide/getting-started.md)
>
> Installing Bridgeful and linking your stores


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